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Shipping Policy

Shipping Time

Our goal is to get the order to you as soon as possible. Most orders are processed within 1-3 business days, from our Doral, FL facility, but when possible, we ship your order from one our vendors’ facilities around the country which results in reduced shipping times.


Shipping Methods & Rates

      • All domestic orders ship via UPS Ground or USPS First Class / Priority Mail. Transit time for these services can vary from 1-5 business days. Our Free Shipping method is available to U.S. customers and also utilizes one of these services.
      • Orders over $99: Free Ground (via UPS or USPS)
      • Orders $98.99 or less: $7.99 (via UPS or USPS)


Order Modifications

        • We usually have a very short window to make changes to your order. If you must, contact us as soon as possible and we’ll let you know if changes can be made.


Alaska / Hawaii / APO

          • At this time we do not offer shipping to Alaska, Hawaii or APO addresses on our site. But we are happy to assist you on an individual basis. Contact us if you need help.

Return Policy

 

We pride ourselves in offering a simple and flexible return policy, we don’t have a Restocking Fee and we allow returns for up to 60 Days! However, we ask you to please follow our policies below. Since we do not sell used (installed, smell, scuffs, smoke, etc) or damaged products (missing parts, scratched, dented, etc), we can only accept returns on products that are ready to be re-sold as you would expect to receive it from us.



Refunds


                • Once we receive your return, we’ll inspect it and refund your original payment method within 24-48 hrs. Please allow up to 10 days for your credit card to reflect the refund.
                • Shipping costs or Return shipping costs are not refundable.


Electrical Products and Hard Parts


                • Electrical products cannot be returned for any reason, only a warranty claim can be established. Contact us for assistance with a warranty claim.
                • Any part or tool that has been used or shows signs of installation is non-returnable
                • Any part or tool that is missing box or box has been damaged is non-returnable


Apparel & Helmets


                • All helmets and apparel must include original bag and box, attached tags and all accessories included with the packaging. If the item is not received in 100% original condition, it will be sent back to the customer.
                • Use our shipping packaging to ship back the item, do not use the original manufacturer’s box.


Exchanges


                • We do not process exchanges, you can place a new order for the replacement item you need and if it qualifies for free shipping, you’ll receive free shipping on that order. If you have sent back a return item, that will be processed separately and refunded to your original payment method. 


Warranty


                • We will warranty all products for period of 3 Months from purchase date. This warranty covers defects in craftsmanship only and a replacement or refund will be offered. The warranty does not cover labor costs or any other costs associated with the installation or use of our products.
                • Certain products carry a Manufacturer's warranty, in that case, we will work with you to establish a claim with the manufacturer.
                • Shipping costs back and forth are not covered by any warranty.


Damaged Items


                • If you have received a damaged item, contact us immediately. It is important to hold on the shipping box, as the carrier will likely ask to see it. We will assist you in establishing a claim with the shipping carrier.


Requesting RA#


                • No Return Authorization number is required. Simply include a copy of the invoice and ship product/s back to the address below.

HyoHive
9479 NW 12TH ST. DORAL,FL 33172


Contact Information


International Orders 

                • Certain manufacturers do not allow shipments to international locations, we will notify you if any product in your order has such restrictions.
                • Import fees, taxes, or duties are not included in the shipping costs and unfortunately are not controlled by us. If you need to find out what these could costs would be, contact your local customs agency.
                • We are unable to modify customs documents in any way, that includes reducing the invoice value or marking the order as “gift”.
                • Returns/Exchanges/Warranty: The customer is responsible for all shipping costs associated with returns,exchanges, and warranty. Always mark the package as “return” with the carrier you’ll be using so no customs charges are applied. In the event that we are been charged any fees, the package will be refused. Though a warranty (if available) is offered by the manufacturer, we will assist with the process. Contact us if you need to establish a warranty claim.
                • Depending on the product, price and destination, we provide shipping via USPS First Class, USPS Priority, and USPS Express (recommended method).

Low Price Guarantee

                • We are happpy to match any verifiable price from any online competitor. The product must be exactly the same, including color, size, and model year, if applicable.
                • HyoHive reserves the right to approve or deny any request.
                • Use our contact form to submit the information.